How to make a Claim

	Aussie Travel Cover Claims In the event of a claim immediate notice should be given to Mondial Assistance. Phone numbers within Australia 1800 010 075 Overseas Emergency Number (Reverse Charge) +61 7 3305 7499 PO Box 162 Toowong QLD 4066 Email: travelclaims@aussietravelcover.com.au Please Note: For claims purposes, evidence of the value of the property insured or the amount of any loss must be kept

	Comprehensive Holiday Insurance In the event of a claim immediate notice should be given to Mondial Assistance. Phone numbers within Australia 1800 010 075 Overseas Emergency Number (Reverse Charge) +61 7 3305 7499 PO Box 162 Toowong QLD 4066 To download the claim form, please visit: www.travelclaims.com.au/CHI Please Note: For claims purposes, evidence of the value of the property insured or the amount of any loss must be kept Claims Processing We endeavour to process your claim within 10 working days ofus receiving a completed claim form and all necessarydocumentation. If we need additional information, a writtenrequest will be sent to you within 10 working days.

	QBE How to make a Claim Claims can be lodged 24 hours a day, 7 days a week from overseas or when you return home to Australia. To obtain a claim form contact our Authorised Representative or us. You can help us to speed up the processing of your claim by following the instructions on the claim form, which will advise you of what documentation you need to provide to support your claim. The completed claim form should be sent to: QBE Travel Insurance PO Box 109 Ferntree Gully VIC 3156 Claims Enquiries: 1300 555 018 or (03) 8805 2777 Email: travel.claims@qbe.com Claims Service Standard Our claims service standard is to settle your claims within 7 working days upon the receipt of a completed claim form and all necessary supporting information. Alternatively, a letter acknowledging the receipt of your claim will be sent within 7 working days.

	Suresave Claims And Enquiries If you are admitted to hospital or you anticipate you will incur medical costs, you must immediately contact Mondial Assistance on the emergency assistance number. For information about Mondial Assistance's worldwide 24 hour emergency assistance network, see page 20. If you need to make a claim, follow the instructions below and at Page 25. Claim Forms are available: . From your travel agent . From SureSave . Online at www.travelclaims.com.au/suresave For claims purposes, evidence of purchase and the value of the property insured or the amount of any loss must be kept. Please complete the claim form in full (answering all questions) to allow your claim to be processed. You must attach all supporting ORIGINAL documents, reports, receipts, valuations, other proof of ownership and value, any amount of any loss and any other information relevant to your claim to the claim form and send to the address below. IN THE EVENT OF A CLAIM IMMEDIATE NOTICE SHOULD BE GIVEN TO: SureSave Travel Claims Mondial Assistance PO BOX 162 TOOWONG QLD 4066 Phone from overseas reverse charge 61 7 3305 7499 Phone within Australia 1800 010 075 www.travelclaims.com.au/suresave CLAIMS PROCESSING Your claim will be processed within 10 business days of us receiving a completed claim form and all necessary documentation. If we need additional information, a written request will be sent to you within 10 business days. DEPRECIATION Depreciation will be applied to claims for lost luggage or goods at such rates as reasonably determined by Mondial Assistance.

	Toursafe How to make a Claim All claims should be directed to: QBE Travel Claims Department PO Box 12090 Melbourne VIC 8006 Claims Enquiries: 1300 306 559 or (03) 8805 2777 Email: travel.claims@qbe.com Claims need to be supported by your original policy certificate of insurance, original supporting reports and documentation such as police reports, doctor’s reports, transport provider’s reports, receipts, valuations or proof of ownership and sent to the address shown above. (Refer also to Section N of the Policy Wording) In the event of claims under some policy sections an excess will apply. Please refer to the Policy Wording.

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How to make a Claim