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FSRA Numbers: 305547 & 334830
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If your policy has not yet expired you can contact us to extend your policy for you. To do this click on the "Extend your policy" button.
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NOTE: The policies are not discounted.

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Our Insurers

Learn more about our Insurers and their underwriters. Find contact information for our Insurers. Download Age Forms, Sick forms, Policies and more.

Aussie Travel Cover Travel Insurance  Aussie
 Travel Cover
Suresave Travel Insurance  Suresave
CHI Travel Insurance  CHI

How to make a Claim

Aussie Travel Cover Claims
In the event of a claim immediate notice should be given to Mondial Assistance.
Phone numbers within Australia 1800 010 075
Overseas Emergency Number (Reverse Charge) +61 7 3305 7499
PO Box 162 Toowong QLD 4066
Email: travelclaims@aussietravelcover.com.au

Please Note: For claims purposes, evidence of the value of the property insured
or the amount of any loss must be kept

Comprehensive Holiday Insurance
In the event of a claim immediate notice should be given to Mondial Assistance.
Phone numbers within Australia 1800 010 075
Overseas Emergency Number (Reverse Charge) +61 7 3305 7499
PO Box 162 Toowong QLD 4066

To download the claim form, please visit: www.travelclaims.com.au/CHI

Please Note: For claims purposes, evidence of the value of the property insured
or the amount of any loss must be kept


Claims Processing
We endeavour to process your claim within 10 working days ofus receiving a completed claim form and all necessarydocumentation. If we need additional information, a writtenrequest will be sent to you within 10 working days.

Suresave Claims And Enquiries
If you are admitted to hospital or you anticipate you will incur medical costs, you must immediately contact Mondial Assistance on the emergency assistance number. For information about Mondial Assistance's worldwide 24 hour emergency assistance network, see page 20.
If you need to make a claim, follow the instructions below and at Page 25. Claim Forms are available:
. From your travel agent
. From SureSave
. Online at www.travelclaims.com.au/suresave

For claims purposes, evidence of purchase and the value of the property insured or the amount of any loss must be kept.
Please complete the claim form in full (answering all questions) to allow your claim to be processed. You must attach all supporting ORIGINAL documents, reports, receipts, valuations, other proof of ownership and value, any amount of any loss and any other information relevant to your claim to the claim form and send to the address below.

IN THE EVENT OF A CLAIM IMMEDIATE NOTICE SHOULD BE GIVEN TO:
SureSave Travel Claims
Mondial Assistance
PO BOX 162 TOOWONG QLD 4066
Phone from overseas reverse charge 61 7 3305 7499
Phone within Australia 1800 010 075
www.travelclaims.com.au/suresave

CLAIMS PROCESSING Your claim will be processed within 10 business days of us receiving a completed claim form and all necessary documentation. If we need additional information, a written request will be sent to you within 10 business days.

DEPRECIATION
Depreciation will be applied to claims for lost luggage or goods at such rates as reasonably determined by Mondial Assistance.

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