If you are admitted to hospital or you anticipate you will incur medical costs,
you must immediately contact Mondial Assistance on the emergency assistance
number. For information about Mondial Assistance's worldwide 24 hour
emergency assistance network, see page 20.
If you need to make a claim, follow the instructions below and at Page 25.
Claim Forms are available:
. From your travel agent
. From SureSave
. Online at
www.travelclaims.com.au/suresave
For claims purposes, evidence of purchase and the value of the property insured
or the amount of any loss must be kept.
Please complete the claim form in full (answering all questions) to allow your
claim to be processed. You must attach all supporting ORIGINAL documents,
reports, receipts, valuations, other proof of ownership and value, any amount of
any loss and any other information relevant to your claim to the claim form and
send to the address below.
IN THE EVENT OF A CLAIM IMMEDIATE NOTICE SHOULD BE GIVEN TO:
SureSave Travel Claims
Mondial Assistance
PO BOX 162 TOOWONG QLD 4066
Phone from overseas reverse charge 61 7 3305 7499
Phone within Australia 1800 010 075
www.travelclaims.com.au/suresave
CLAIMS PROCESSING
Your claim will be processed within 10 business days of us receiving a completed
claim form and all necessary documentation. If we need additional information, a
written request will be sent to you within 10 business days.
DEPRECIATION
Depreciation will be applied to claims for lost luggage or goods at such rates as
reasonably determined by Mondial Assistance.